Now Hiring - Member Services Insurance Agent in Coral Springs, FL

About Enhance Health
Enhance Health is an organization of health insurance experts that leverages digital technologies and a concierge experience to streamline the health insurance enrollment process. Your talents and vision can make a real impact on the company's future. You'll make tangible contributions to the success of our organization, which is already backed by one of the world's biggest private equity firms, and a team who's eager for your unique and valuable perspective. Together, our dedicated teams are harnessing the power of technology and using it to simplify healthcare. Our work environment is fast-paced and challenging, but also extremely exciting. You’ll work with a team of passionate, engaged individuals.

Customer Service Agent (Licensed)

Job Description:

The Licensed Customer Service Agent will be responsible for providing exceptional customer service to clients. The successful candidate will be able to handle a high volume of calls and emails and will be able to resolve customer issues in a timely and professional manner. The Customer Service Agent will also be responsible for maintaining accurate records of customer interactions and transactions.

Responsibilities:

• Answering a high volume of inbound calls and emails from customers
• Resolving customer issues in a timely and professional manner
• Maintaining accurate records of customer interactions and transactions
• Providing exceptional customer service to clients
• Collaborating with other departments to resolve customer issues

Requirements:

• Active Florida Health Insurance License (215 or 240)
• High school diploma or equivalent
• Excellent communication skills
• Ability to handle a high volume of calls and emails
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Experience in customer service or a related field is preferred
• Skilled in using Windows PC applications including strong keyboard and navigation skills
• Ability to work with multiple departments

Benefits:

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• 401(k) matching
• Advancement Opportunity
• Fun, Engaging Work Environment
• Holiday Pay

Job Type: Full-time